Privacy policy

Welcome to Waggy. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

When you place an order, create an account, subscribe to our newsletter, or contact us, we may collect:

  • Full name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Payment information (processed securely through third-party payment providers)
  • Order history

Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited
  • Time spent on our website
  • Referring website URLs

Marketing Information

If you subscribe to promotional communications, we may collect information related to your preferences and interactions with our marketing campaigns.

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Provide customer support
  • Manage your account
  • Send order confirmations and shipping updates
  • Improve our products and services
  • Personalize your shopping experience
  • Detect and prevent fraud or unauthorized activity
  • Comply with legal obligations
  • Send marketing communications (where permitted by law)

You may opt out of marketing emails at any time by clicking the unsubscribe link included in our communications.

3. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience.

Cookies help us:

  • Remember your preferences
  • Keep items in your shopping cart
  • Analyze website traffic and performance
  • Improve website functionality
  • Deliver relevant advertising

You can control or disable cookies through your browser settings. However, some features of our website may not function properly if cookies are disabled.

4. Third-Party Services

We may share information with trusted third-party service providers that help us operate our business, including:

  • Payment processors
  • Shipping and logistics providers
  • Marketing and email platforms
  • Analytics providers
  • Website hosting services

These providers only receive the information necessary to perform their services and are expected to protect your information.

Our store may also contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.

5. Payment Security

Payment information is processed through secure third-party payment providers. We do not store complete credit card or payment details on our servers.

All transactions are encrypted using industry-standard security measures designed to protect your information.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your information, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.

7. Customer Rights

Depending on your location and applicable laws, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Object to certain processing activities
  • Withdraw consent for marketing communications
  • Request a copy of your personal data

To exercise any of these rights, please contact us using the details provided below.

8. Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfill orders and provide services
  • Meet legal and regulatory obligations
  • Resolve disputes
  • Enforce our agreements

When information is no longer required, we securely delete or anonymize it.

9. Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children.

If we become aware that a child has provided personal information, we will take reasonable steps to remove it from our records.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations.

Any updates will be posted on this page with a revised "Last Updated" date. Continued use of our website after changes are posted constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

Waggy
Email: waggy.health@gmail.com