Refund policy
At Waggy, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.
Return Eligibility
To be eligible for a return, the item must:
- Be returned within 2 days of delivery.
- Be unused and in its original condition.
- Be in its original packaging.
- Include all accessories, documentation, and tags (if applicable).
- Include proof of purchase or order confirmation.
We reserve the right to refuse returns that do not meet these requirements.
Non-Returnable Items
For health, hygiene, and safety reasons, the following items cannot be returned:
- Opened pet food products
- Used pet products
- Perishable items
- Gift cards
- Clearance or final-sale items
- Customized or personalized products
Additional restrictions may apply depending on the product category.
How to Start a Return
To initiate a return, please contact our support team at waggy.health@gmail.com with:
- Your order number
- Product name(s)
- Reason for the return
- Photos (if the item is damaged or defective)
Our team will provide return instructions and the return shipping address.
Return Shipping Costs
Customers are responsible for return shipping costs unless:
- The item was received damaged
- The item is defective
- We shipped the wrong item
In these cases, Waggy will cover the reasonable cost of return shipping.
Refund Process
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 3-4 business days.
Original shipping charges are generally non-refundable unless the return is due to our error.
Exchanges
We offer exchanges for eligible items when available.
If you would like to exchange a product for a different size, flavor, or replacement item, please contact us at waggy.health@gmail.com.
Exchange requests are subject to product availability.
Damaged or Defective Products
If your order arrives damaged, defective, or incorrect, please contact us within 6 Hours of delivery.
To help us resolve the issue quickly, please provide:
- Your order number
- A description of the issue
- Clear photos of the product and packaging
We will work with you to provide a replacement, exchange, store credit, or refund as appropriate.
Cancellations
Orders may be cancelled before shipment by contacting us at waggy.health@gmai.com.
Once an order has been shipped, it can no longer be cancelled and must follow the return process outlined above.
Contact Us
If you have any questions about returns, refunds, or exchanges, please contact us:
waggy
Email: waggy.health@gmai.com.